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About Us
More 4 Dogs are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: More 4 Dogs Old Kilcoy House Tore Muir of Ord Ross-shire IV6 7RZ United Kingdom Phone: 01463 811285 Email: jackie [at] more4dogs [dot] co [dot] uk |
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling In order to keep costs for you as low as possible, all items are sent by weight cost. For details, please select your products and proceed to checkout to see delivery charge. Costs will be the same for anywhere in the UK mainland. Please expect delivery within three to five days. We will contact you if there is likely to be any delay. |
| Delivery Schedule We deliver your order as soon as possible. We will normally send your order to you in three to five business days to anywhere in the UK mainland. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01463 811285 or write to us at Old Kilcoy House Tore Muir of Ord Ross-shire IV6 7RZ United Kingdom |
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Privacy Policy
More 4 Dogs do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Any items for return should be unopened and unused. This is particularly important in the case of grooming products. If returning a faulty item, please give full details of the fault. It is recommended that you send items back by recorded or other signed delivery method. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. Please note that we do not refund any postage charges in any event except where goods are proved to be faulty or incorrectly delivered. Delivery errors should be notified as soon as possible and within two working days. |